Support

Get help

Email support@pdsgrows.com. We answer during Pacific business hours, and sooner when a room is affected.

So the first reply is useful rather than a request for more detail, include:

• Your facility or organization name.
• The page you were on — paste the URL from your address bar.
• The date of the report, if it is about a report.
• The room or zone, if it is about one.
• What you expected to see, and what you saw instead.

Common things

I can't sign in

Recon uses your Palomar Data Systems account — the same email and password as app.palomarsystems.io. If that works there and not here, your address has not been added to this site yet; email support and we will add it.

It signed me out

Sessions last seven days. Signing in again roughly weekly is normal, not a fault.

My dashboard is missing a page

The menu only lists pages that were actually published for your organization, so a missing item means that surface has not been set up for you yet rather than that it broke.

Yesterday's numbers changed

Metrc syncs nightly and plant and yield figures can settle a day late. If a number is still wrong after the next morning's report, tell us.

Terms & policies

The Master Subscription Agreement, the Website Terms of Use and the Privacy Policy are all on one page, each with its own link.